Mon - Fri 9:00 - 5:00


375 Four Leaf Lane., Suite 201D, Charlottesville, VA 22903


FAQ & Your First Visit

Clients often have questions about PT & wellness for abdominal, spine, hip and pelvic health.  

If you do not see your question here, a free phone Discovery consult is helpful.

What is the initial consultation like and how long does it last?

It helps to begin with a call, to get to know a bit about why you are seeking care. 

We may recommend your initial visit be virtual to review questionnaires, your history and your main concerns and goals. We also dive into a variety of factors that may be behind how you feel.  And don’t worry- we don’t ask to see something private through your camera! We get started right away with some training, including suggestions for home practice. Your initial intake visit may take 60-75 min.

How will my specific PT treatments/plan be chosen?

Clients are often seen with a combination of virtual and clinic visits. Assessments are ongoing, so we can adapt to meet your needs. Many of our clients choose the option to enter a 90 day program to tackle their issues with the attention that is given to athletes. This includes assigning practice videos week by week, plus coaching-style messaging for questions and accountability between sessions. Others prefer traditional clinic visits or our small group workshops.

Will PT be painful?

We do not push through pain and always have your personal comfort in mind.

Is a referral required for me to make an appointment with Passages PT?

You can now seek treatment to our practice without a referral through a prescribing medical provider. Virgina changed it’s requirement for a PT script or having evaluations signed in July 2023.  You will be sent a Direct Access agreement, that you can sign and receive physical therapy through self-referral.  

Does PassagesPT accept insurance?

Patients normally pay for their visits at the time of service, unless they have made other arrangements. We work with many patients who have high deductibles or do not have insurance, or are experiencing financial hardship. Individual PT sessions can result in a receipt with codes for you to submit after we process the date of service.

Is a pre-authorization required for insurance coverage?

We do not make pre-authorization calls for insurances at this time. If your insurance requires pre-authorization for physical therapy, please contact the number on your card to see if you may submit your coded receipts for reimbursement or for going toward your deductible for out-of-network providers.

Other FAQ’s about your first visit & what to expect.

May I bring a friend, family member, or child to my appointment?

Patients may bring a spouse, family member, or friend to their appointments when medically necessary to accompany them during the actual visit, or if patient is a minor.

Infants and children are not allowed in the clinic, unless they are being treated as our patient.

Do you double book patients on follow up appointments and how many visits might I expect?

Passages PT provides the personalized care you need, without relying heavily on techs and assistants.  This allows us to keep the focus on you and your treatment, plus we never double-book our time!

Do I need to bring my medical records or other history of treatment information?

If you have been seeing another healthcare practitioner, we welcome any and all information that would help to develop your individualized and best treatment plan.

What clothing should I wear to my appointment?

It is best to wear loose, comfortable clothing, since your visit may include looking at alignment of your spine and extremities. We may observe or measure movement at the joints or check your strength.