Mon - Fri 9:00 - 5:00

1-434-979-5559

1110 Rose Hill Dr., Suite 101, Charlottesville, VA 22903

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FAQ & Your First Visit

Clients often have questions about PT and abdominal, spine, hip and pelvic health.   Below are some questions we often answer – if you do not see your question here, a brief phone or office consult can help answer some concerns.

What is the initial consultation like and how long does it last?

We start with discussing your history and what are your main concerns. Patients with incontinence, pelvic region pain and elimination problems often benefit from palpation of the abdominal and “pelvic floor” support muscles, to test the pelvic floor muscles’ internal lifting action and note possible areas of tightness, tenderness or spasm. We can teach you how to note for yourself, if you start with virtual sessions.  We do our best to offer choices to meet your concerns and what you are comfortable with.   We often begin some training and give suggestions for starting home practice.  An in-office initial appointment may start with virtual contact from within your car, to review intake paperwork and history.  Most patients are at the clinic for up to 1 hour for initial visit, including checking in and scheduling return visits.

How will my specific PT treatments/plan be chosen?

The history and evaluation shape your plan of care. Together we discuss a variety of treatment options and choose strategies to begin to meet your needs.  We can work together to decide on frequency of appointments, types of treatment and what is helpful to do at home to help you get better faster. Part of the planning takes place after your initial visit, so the therapist can review all of the information.

Will PT be painful?

We do not push through pain and always have your personal comfort in mind.

Is a referral required for me to make an appointment with Passages PT?

In Virginia, as in many other states, you have the right to see a physical therapist for up to 30 days without a prescription. This is called Direct Access, and allows you to seek treatment for your condition today, with agreement to consult with your physician or other medical provider if need for care is for more than a month.  We may also suggest you see a physician sooner. Some insurances, including Medicare, may require the PT prescription for initial visit.

Does PassagesPT accept insurance?

We can send claims for you to your insurance as an out-of-network provider.  We work with patients who have high deductibles,  do not have insurance, or are experiencing financial hardship.  We participate in Medicare and are registered as an out-of-network provider with Tricare.

Patients normally pay for their initial consultation visit at the time of service, unless they have Medicare or Tricare.  We can estimate how many visits may be needed based on the evaluation.  Our staff can check on your insurance benefits to estimate what amount may be your responsibility.  If cost is a concern, we also offer flexible payment plans for follow-up visits, to help you afford needed services. Whether you come for a consultation, or for a series of follow up visits, we will do our best to take care of your needs.

Is a pre-authorization required for insurance coverage?

If your insurance requires pre-authorization for physical therapy, please contact the number on your card.


Other FAQ’s about your first visit & what to expect.

What changes have been made to the office for physical distancing, disinfecting services and personal hygiene during the Covid Pandemic?

We have taken steps to reduce in-office time, to be able to focus on treatment and training when we are together. We talk on the phone prior to an initial consultation, to go over options for your visit and discuss payment and insurance questions. Registration forms are usually completed through our client portal. There may be some additional consents and/or questionnaires when you arrive. For those without computers, we may bring paperwork out to you to complete in your car, which may take about 15 minutes.

May I bring a friend, family member, or child to my appointment?

Our waiting room is not being used at this time.

Patients may bring a spouse, family member, or friend to their appointments when medically necessary to accompany them during the actual visit, or if patient is a minor.

Due to the Covid pandemic, infants and children are not currently allowed in the clinic, unless they are attending for treatment.

Do you double book patients on follow up appointments and how many visits might I expect?

Passages PT provides the personalized care you need, without relying heavily on techs and assistants.  This allows us to keep the focus on you and your treatment, plus we never double-book our time!

Follow-ups are usually up to an hour.

We do our best to pack training and information into each visit, so you won’t usually need to interrupt your week for multiple therapy appointments.  Most of our non-acute clients start weekly, then reduce to 2 or 3 week intervals.  This compares to 2-3 times a week for 3-4 wks, or longer, in traditional rehab centers.

This saves on missed work and simplifies childcare arrangements.

Do I need to bring my medical records or other history of treatment information?

If you have been seeing another healthcare practitioner, we welcome any and all information that would help to develop your individualized and best treatment plan.

What clothing should I wear to my appointment?

It is best to wear loose, comfortable clothing, since your visit may include looking at alignment of your spine and extremities. We may observe or measure movement at the joints or check your strength.